Renter Questions

Frequently asked questions

Booking a Space

How do I ask a question about a space?What is a month-to-month reservation?How do I book multiple spaces on one reservation?Can I pay in check or cash?Do I get 24/7 access to my items What if I can't find a space for my vehicle?When do I get charged for the space?What is the Property Protection Plan?How do I book a space?After my request is confirmed, what are the next steps?

Airport Parking

Where is the airport parking located?How do I access my vehicle?What is the minimum reservation length?Do I have in and out access throughout my reservation?Do the shuttles run 24/7?Can I use this space for my Turo vehicle?Do you prorate my rent if I don’t use the full month?How do I cancel my airport parking reservation?How do I pay?How often am I billed?

My Rental

What's the cancellation policy?How do I contact a space owner?How do I extend my rental or change my dates?How do I check out?How do I cancel my reservation?How do I get a receipt?Can I work in or live in a space?What are the fees/How does STOW IT make money?What if I overstay my reservation?What if I can’t pay?

Privacy and Safety

Does STOW IT provide a contract for me to sign?Are my credit card details secure?Is my information secure?Is your website secure?Who do you share my information with?Are my items insured?

My Account

How do I change my email address?How do I contact STOW IT?I’m having problems receiving emails/notifications.How do I reset my password?How do I change my payment information?

Cancellations, Late Fees and Refunds

How do I cancel my reservation?What are the late fees?Do you prorate rent if I don’t use the full month?The storage wasn’t available, how do I get a refund?What is STOW IT’s refund policy?

Still need help? Reach out.